So your 'could certainly be better' comment that is of most interest rather than what it can do :) Having come across some comments about the Jira portal I was interested to know if they related to older versions or if improvements had already been made. I do plan to look at the links and demos etc. Infrequent users will benefit from a simple, well-designed user interface.
I would have thought portal functions are fairly standard across most ITSM tools, it will be how it is implemented that makes the difference. Our users are internal to the organisation, so we would rather they use the portal to report problems so it can surface self-help documentation to deflect tickets and prompt for capture of specific details which are often missed when users email in incidents. Let me know if you have any other specific questions that I might assist with in your evaluation. You might find this documentation useful - what-are-the-portal-and-help-center Which technology stack should you use to build a service desk website like JIRA, FreshService, and ServiceNow Which rendering is better, client side (react. The client can transition issues such as resolve them if so configured.The client can make comments via email or the portal.The client can search for issues they have created containing certain text.Select Customers can access and send requests from the portal without logging in. Select Allow customers to create accounts. Under Jira Service Management, select Customer access. The client will be able to see issues that they are participants in depending on how the project is configured Discussion: jira Created (AXIS2-5174) Getting client side adb exception when receiving a message from a POJO service where the service return Java exception. To do this, the site admin can: From the top right of your screen, select Settings () > Products.The client will be able to see all of the issues that they have opened regardless of whether that was via the portal, an email, or if an agent open down there behalf.With that said here are some of the capabilities from the portal: In fact reality is that many of The customers that use our GSM projects don’t even use the portal at all. In my opinion the portal could certainly be better but it is fully capable of meeting most of my needs. Let me attempt to provide some input and point you to some documentation as well. I guess it depends upon your exact requirements for client side capabilities.
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